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Terms & Conditions for Your istana 2000 Account

Our Terms & Conditions explain how your istana 2000 account, wallet activity and access to Live Baccarat Table, Manado Lucky Slots and Sportsbook Odds Board are handled.

Account access rulesWallet and payment checksData and cookie choicesPolicy contact route
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istana 2000 Terms & Conditions for Your istana 2000 Account
POLICY HELP ROUTE

Get Terms Help Beside Your Account

A clear contact path helps when a Terms & Conditions question affects login, wallet status or a requested account change.

Account access If phone verification blocks account access, use the Support link beside the login path. Tell us whether the issue concerns the Terms & Conditions, a duplicate account detail or a security check, and we can direct the request to the appropriate account process.
Wallet status For a DANA, OVO, GoPay or QRIS question connected to the Terms & Conditions, send the payment reference shown in your account. We can match the receipt with the wallet status and explain which policy step is holding the request.
Policy changes When you want a clause clarified or your account details changed, contact us through account Support with the exact wording and the change requested. We will explain the available route, any verification needed and whether local law affects the result.
RECORDS AND SECURITY

How We Apply These Account Conditions

Our policy handling is tied to practical account controls rather than broad promises. We check the details used for phone verification, connect payment references to the account record and keep access controls…

Account details

We use the account details you submit to create access, complete phone verification and respond to policy requests. Keep your phone details current, because a mismatch can delay an account change or require an additional security check before access continues.

Payment records

A DANA, OVO, GoPay or QRIS reference helps us match a wallet event to your account. Bank transfer and virtual account records may also be checked when a withdrawal or account amendment requires confirmation under these Terms & Conditions.

Cookies

Cookies can retain session choices and help us keep the account path working between login and the lobby. The Terms & Conditions explain their role, while your browser settings provide a separate way to remove or restrict them.

Account security

Do not share your phone verification code or account credentials. If access appears unusual, we may pause the account while checking ownership and payment details; this protects the policy record and helps prevent a change made by someone else.

Retention period

We retain account, payment and support records for as long as needed to operate the account, resolve disputes, meet legal duties or protect security. The applicable Terms & Conditions explain why a record remains and when removal can be requested.

Change requests

To request a correction, deletion or copy of eligible account data, contact Support from the account route and describe the record involved. We may ask for phone verification before acting, and the outcome depends on local law and required records.

Terms & Conditions Questions for Indonesia

These answers address the policy searches we hear most often before an account is opened or used. They focus on consent, access, wallet records, data requests and account changes, with the current Terms & Conditions taking priority if a clause or local requirement changes.

Open the Terms & Conditions link from the account or policy area before creating access. The current wording covers account creation, phone verification, game use, wallet records, security checks, cookies, data requests and policy changes for customers in Indonesia.

Yes. The Terms & Conditions explain how DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be matched to your account. Follow the payment instructions shown in your account, and keep the receipt if Support needs to check status.

Phone verification is required before account access where the account flow requests it. If your number cannot be confirmed, open Support from the login path rather than creating another account. Access eligibility depends on local law and the conditions shown at the time.

Contact Support through your account route and name the exact detail you want corrected, removed or copied. We may ask you to confirm ownership through the registered phone path. We then assess the request under the Terms & Conditions and local law.

They can allow a temporary pause when phone ownership, payment records, unusual access or another security matter needs checking. We use the account and receipt details available to us, then explain the next step through Support where local law permits.

Cookies may keep your session and account choices working between login and the lobby. The policy wording describes their purpose, while your browser controls can restrict or remove them. Removing cookies may require you to sign in again or reset page choices.

We present the revised wording through the policy or account area and identify the effective point where applicable. Read the new terms before continuing. If a change affects your account or a data request, contact Support so we can explain the available route.

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